​frequently asked questions 

You can book a tour through our website, by contacting us via email, or by phone. We recommend booking in advance to ensure availability.

You can book a tour directly on our website or by contacting us via email or phone.

Currently, our tours are primarily offered in English and Spanish, but we can arrange tours in other languages upon request.

• A free tour is a guided visit open to everyone, where payment is made at the end based on the tourist's level of satisfaction. 

• A paid tour is a visit open to everyone but with a fixed price.

• A private tour is a personalized and exclusive experience for the person or group that books it.

Absolutely! We offer tailor-made tours to suit your interests and needs. Contact us to create a personalized experience.

We recommend booking in advance, especially for tailored tours, to ensure availability.

The meeting point varies depending on the tour. We will send you specific details via email after you make your reservation.

Please note that for free tours and paid tours, cancellation is free of charge. However, we ask that you let us know as soon as possible, as there may be no other reservations for that day, and the guide will be expecting you.

Additionally, as we offer different types of tours, cancellation conditions may vary. These will be detailed and shared at the time of booking. Please check them.

Yes, our tours are suitable for all ages. We can adjust the itinerary to make it more engaging for younger participants.

Our tours go on rain or shine, so we recommend dressing appropriately. In extreme cases, we will contact you to reschedule or cancel.